Return & Policy - clovecigaretteshop.com

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Return and Policy

Before Purchase order , please ensure that importing cigarettes by mailorder or internet is ALLOWED by Custom in your Country. Any confiscated item by custom office WILL NOT BE REFUNDED.

Store
Jl. Gunung Agung
Denpasar - Bali 80361
Indonesia
GPS 8Â°36'20.96"S 115Â°11'29.93"E

Phone Number:
+62.819.990.72929

We offer a 100% Customer Satisfaction Guarantee. If for any reason you receive the goods in bad conditions, you can take advantage of our 10-day Return Policy and 100% Protection Guarantee.

If you do not receive your order within 20 business days, we will track your order. If your order is delayed and does not reach you within the indicated delivery timeframe we will start an official postal investigation.

NO REFUND FOR PACKAGE SEIZED BY YOUR CUSTOM IN STATE OR COUNTRY.

Before Purchase order , please ensure that importing cigarettes by mailorder or internet is ALLOWED by Custom in your Country OR STATE.

If a package return to us, we will re-send the package without additional cost or you will be provided with a refund that usually covers the price of the cigarettes. Money will be returned by being credited to your credit card. In some cases we have to take transaction costs, shipping charges and arrangement fees in account.

Please be aware that we will NOT reimburse you if you are charged duty or taxes or if the packages are confiscated by your local authorities.

Should you have a choice whether to pay or refuse the package you can choose to:

pay duty tax and collect the parcel;
reject the parcel, and ask Postal Service to put a note on the parcel saying "RETURN TO SENDER". Once all parcels of your order returned to the sender, we will provide you with a refund according to our Refund Policy. The shipment back may take 10-15 days since the packages are returned in bulk.

Within 10 days on receipt of your order, you may reverse your order and return it for a full refund (minus shipping charges). The goods must be in new condition, with its original packaging.
You should notify us by email info@clovecigaretteshop.com with the "Returns" as the subject.
The following information is required:
1) Your order number.
2) The Product(s) you want to return (Product Name and Quantity).
3) The reason you want to make a return.

We always welcome to answer your each question 24 hour by email or a day phone about what trouble shooping at clovecigaretteshop .com . All product are shipped from our Indonesian warehouses directly to your address securely and confidentially. We ship our cigarettes via express air mail or registered mail services all over the world.

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