Clovecigaretteshop.com

We'll send your order to delivery address written in your purchase order. We're not responsible for unclaimed/ long time delivered order caused by wrong/ incomplete address.
For Package order back to us, we will reship it to you at additional cost for shipping cost only or we will ship half of quantity of order without additional shipping cost -we will take care of the shipping charges as well, after we receive returned goods.

We shipped you orders are discreetly in plain packaging and all of parcel identifies the contents as GIFT.

We guarantee and ensure that you will receive your package without any damage.
All parcels are packaged within a custom made box and sealed in with a special plastic cover that was designed to protect the package during shipment.

WE CAN PACK YOUR CIGARETTES ORDER USE " SPECIAL GIFT BOX " WITH NO ADDITIONAL COST FOR ORDER START FROM 4 CARTONS

Worldwide Delivery of Discount Cigarettes

We deliver to almost any destination in the world

EMS - PT. POST INDONESIA ( Delivery time : Approx. 5 - 14 Business Days )
- Door to Door Express Mail Service
- Part of the World Wide Postal courier network
- Customs agents
- Newly established Track and Trace System
your order are delivered through International Post with Express Mail Service (EMS) (estimated arrival time 3 - 14 business days). You will be provided with EMS Tracking Number so you can always track your order shipment.
TABLE FLAT SHIPPING COST FOR EMS ONLY

We would like to inform that The Post Indonesia change the shipping cost start on May 2010
SHIPPING COST BASE ON TOTAL QUANTITY PER CIGARETTES NAME, EX : DJARUM BLACK
- TOTAL QUANTITY : UP TO 6 CARTONS = USD 25.00
- TOTAL QUANTITY : START FROM 7 CARTONS TO 10 CARTONS = USD 20.00
- TOTAL QUANTITY : START FROM 11 CARTONS TO 15 CARTONS = USD 15.00
- TOTAL QUANTITY : START FROM 16 CARTONS TO 20 CARTONS = USD 5.00
- FREE SHIPPING COST FOR ORDER OVER USD 250
All orders ship from our fulfillment center in Jakarta, Indonesia through Indonesian Postal Service with Express Mail Service (EMS) with estimated arrival time in 7- 14 business days. You will be provided with EMS tracking ID so you can always track your order shipment. We ship WORLD WIDE.

Before Purchase order , please ensure that importing cigarettes by mailorder or internet is ALLOWED by Custom in your Country. Any confiscated item by custom office WILL NOT BE REFUNDED.

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MORE ABOUT EMS

Please remember that you must mention your complete shipping address while registering and placing orders. If the address is incomplete, you may not qualify for a refund as we are helpless in case of refund claims for orders which show incomplete shipping address. According to the international postal regulations and standards, each package usually contain maximum of 5 cartons of clove cigarettes is delivered separately.

So, if you have ordered more than one package, then the delivery dates may vary. Packages do not always reach on the same day, though they are shipped on the same day and may reach at intervals of a few days within our guaranteed delivery time period. We are able to ship your packages to the APO/PPO military addresses. Please note that delivery confirmation and expedited delivery are not available for military addresses.

The parcels are collected by Indonesian Post at 10 a.m. West Indonesian Time (UTC/GMT +7). Orders received after 10 a.m. are sent on the next business day. Orders received on Saturdays, Sundays and Indonesian public holidays are sent on the first working day following reception.

All orders will be dispatched after our payment processor has notified us of the purchase. All delivery dates are given in good faith and delays are the responsibility of the courier or the post service used. Confirmation of any loss by the courier or by the post can only be verified after a period of thirty days after dispatch.

For more information about shipping or order inquiries please e-mail our online 24 hours customer support at info@clovecigaretteshop.com or via phone please call us at +62-81999-072-929

Please remember, there is always a few days spent for custom/duty clearance.

You can track your parcel shipped via EMS on the following websites or contact your local post office. Please note that before your parcel get into the customs of your country, the tracking is possible only from the Indonesian Post Office.

Delivery Time

Please be advised that if you use forwarding address, the delivery time can take longer.

For express shipping, you will be provided with tracking number and you could always monitoring to see what really happens to your package at your government post office.

Result of tracking number entered into PT Pos Indonesia website http://ems.posindonesia.co.id

Please contact us for more information at info@clovecigaretteshopdotcom

Our goal is to please you so much with our quality products, timely response, and friendly, professional customer service that we earn you as a customer for life. We are genuinely committed to outperforming our competitors. Therefore, we also back all of our clove cigarettes with a 100% Risk-Free Customer Satisfaction Guarantee.

Shipping & Returns